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VNC Connect

VNC Connect

Overview

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to. VNC® Connect covers a wide range of remote access…

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Recent Reviews

TrustRadius Insights

VNC Connect, a remote access tool, has proven to be a valuable solution for various user scenarios. Users have found that VNC Connect …
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VNC Connect Review

8 out of 10
December 06, 2019
Incentivized
VNC Connect is a solid remote support tool used by my staff. Since our team is small and we support many users we utilize remote support …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Screen sharing (27)
    10.0
    100%
  • Over-the-Internet remote session (29)
    9.1
    91%
  • Instant message (18)
    8.1
    81%
  • Initiate remote control from mobile (18)
    8.1
    81%

Reviewer Pros & Cons

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Pricing

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Professional - Device Access

$3.39

Cloud
per remote computer per month

Enterprise - Device Access

$4.59

Cloud
per remote computer per month

Professional - Instant Support

$16.99

Cloud
per named technician per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.realvnc.com/en/connect/pric…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

VNC - Connect to you home/office PC from anywhere

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

7.7
Avg 8.3
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Product Details

What is VNC Connect?

VNC® Connect is presented as a secure, simple remote desktop solution. It enables users to remotely access and control their devices wherever they are in the world, whenever they need to.
VNC® Connect covers a wide range of remote access use cases with a single subscription, from remote working to IT support.

VNC Connect Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Centralized management dashboard
  • Supported: Multi-platform remote control

VNC Connect Video

VNC Connect - Overview

VNC Connect Competitors

VNC Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported LanguagesEnglish, French, German, Spanish, Portuguese

Frequently Asked Questions

LogMeIn Pro by GoTo, TeamViewer, and AnyDesk are common alternatives for VNC Connect.

Reviewers rate Screen sharing highest, with a score of 10.

The most common users of VNC Connect are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(128)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

VNC Connect, a remote access tool, has proven to be a valuable solution for various user scenarios. Users have found that VNC Connect surpasses RDP connections in terms of remote access to branch computers, as it allows them to observe and learn from the actions performed by the IT department. It is also highly beneficial for sole proprietors who need to manage all aspects of their business remotely, including payroll processing, accounting, and document review for making business decisions. Additionally, VNC Connect is recommended for individuals who require easy access to their office computers while away from the office, enabling them to efficiently handle everyday tasks without relying on emails or instructions.

Organizations have embraced VNC Connect as a powerful tool for remote troubleshooting and support across different offices. It enables IT departments to resolve issues as if they were physically present in front of the computer. Likewise, it serves as a time-saving mechanism for providing fast and efficient support to end users throughout the organization, eliminating the need for technicians to travel between locations. RealVNC specifically addresses the challenge of monitoring advertisement players by allowing users to remotely view and control multiple screens from a single computer.

RealVNC is widely adopted by Computer Analysts working on an international platform, providing seamless access and support for authenticated machines on the network. Professional photographers utilize VNC Connect to conduct their business remotely by accessing their PC from an iOS device while traveling. For over 8 years, RealVNC has been a trusted remote access tool used across organizations to connect with servers and desktops, resulting in time savings and quicker issue resolution without requiring additional technicians.

The versatility of VNC Connect extends its usage beyond businesses. It serves as a convenient method for accessing office PCs remotely and facilitating local document printing while on the road. The compatibility of this software with various operating systems makes it accessible and versatile, ranging from older systems like Windows XP to the most modern ones. College campus staff rely on VNC Connect to provide efficient assistance to students during evenings and weekends, ensuring seamless access to computers. Additionally, small teams utilize this reliable remote support tool for troubleshooting issues both in-house and offsite.

VNC Connect has proven its worth during audiovisual events, enabling remote control of presentation laptops from a distant location. With its easy deployment, usage, and management, RealVNC Open 4.0 has been a preferred choice for over 8 years. Help Desk call centers benefit from VNC's lightweight package size and fast performance when remotely logging in and assisting users with software-related issues. Within organizations, VNC Connect is widely adopted by different personnel, ranging from IT department staff for remote access to engineers for collaborative tasks. It has also played a vital role during the pandemic, providing convenience and happiness to corporate users through screen sharing and remote support.

VNC Connect offers a powerful tool for various levels of users, allowing for quick and stealthy remote views and access. Users have found it particularly useful for managing home servers remotely, troubleshooting issues, and making necessary changes while away from home. It also enables organizations to connect to remote PCs in the field, facilitating centralized monitoring and operation of machinery spread across a large area.

Payment systems with Windows-based operating systems benefit from RealVNC's simple and easy remote support. The software's versatility extends to remote troubleshooting of servers and workstations, ensuring efficient issue resolution for users. Its compatibility with different operating systems, user-friendly interface, and stable performance make VNC Connect a widely used and highly recommended tool for remote access and control within organizations.

Individuals appreciate the convenience of controlling machines remotely using VNC Connect's iOS apps on their iPhones or iPads. Moreover, it serves as a preferred choice for connecting laptops to workstations while traveling due to its quickness, lightweight nature, and ease of use. In companies of all sizes, VNC Connect saves time and simplifies troubleshooting for IT departments with limited staff.

RealVNC stands out as a reliable solution utilized by small teams to troubleshoot issues for numerous users, both in-house and offsite. It offers an efficient method for accessing the main computer from other locations in web design companies, enabling easy updates to sites or hosting changes. Additionally, RealVNC is favored by Windows/Linux server administrators who require secure and efficient remote access for maintenance tasks on computers that are not constantly used.

Overall, VNC Connect is valued by users across industries and sectors for its ability to provide seamless remote access, efficient troubleshooting, and convenient remote support. With its wide range of applications and user-friendly features, it remains a go-to choice for those in need of reliable and versatile remote access solutions.

Versatile Solution: Users have found VNC Connect to be a versatile remote access solution, with multiple reviewers highlighting its ability to support multi-platform use and allow for remote connection to PCs and servers both within and outside the network.

Stable and Fast Remote Connection: Many users appreciate the stability and fast response of the remote connection provided by VNC Connect. They have noted that there is no lag, ensuring a smooth experience when accessing their remote machines.

Ease of Use: Reviewers have praised the simplicity and user-friendliness of VNC Connect. They have highlighted the simple website, installer, and minimal end user intervention required. The visually nice and unobstructed user interface makes it easy for users with varying levels of computer proficiency to understand and navigate.

Confusing User Interface: Many users have expressed frustration with RealVNC Connect's user interface, describing it as confusing and difficult to navigate. This has made tasks more challenging and time-consuming for some reviewers.

Difficult File Transfer: Numerous reviewers have reported that file transfer between computers using RealVNC Connect can be a cumbersome process. They have encountered difficulties in transferring files, experiencing slow speeds even with a fast internet connection.

Challenging New Computer Setup: Novice users, in particular, have found the setup process for new computers with RealVNC Connect to be quite challenging. This difficulty arises primarily from the firewall and router configuration requirements that need to be addressed during installation.

Based on user feedback, here are the three most common recommendations for VNC Connect:

  1. Users suggest purchasing the pro version of VNC Connect and trying out the trial version to determine the appropriate tier. This allows them to fully evaluate the features and capabilities before making a decision.

  2. It is recommended to compare VNC Connect with other remote desktop solutions to assess its value proposition, functionality, and cost-effectiveness. This helps users make an informed choice based on their specific requirements.

  3. Users advise reviewing all pricing options, including custom packages, and contacting RealVNC representatives for guidance. This ensures that users can explore the most suitable licensing plan for their organization.

These recommendations highlight the importance of exploring trial versions, comparing with competitors, and seeking guidance from RealVNC representatives when considering VNC Connect for remote access needs.

Attribute Ratings

Reviews

(1-14 of 14)
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Rajat Kapoor | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use it personally to connect my laptop to my workstation, while on travel away from my office
  • Very easy to connect
  • Graphics very smooth during connectivity
  • Nothing that I can think of. Very pleased about using it.
[VNC Connect] is very easy to implement, install and use. I have now used it for over 5 years and it is my preferred software for remote desktop connections.
November 01, 2021

Gets the job done

Score 9 out of 10
Vetted Review
Verified User
Incentivized
VNC Connect is used as a simple bare bones method to remotely access office PCs and for Sales to print documents locally when on the road. Controlling machines remotely using the iOS apps from iPhone or an iPad is very convenient. This program is quick, lightweight, and easy to use.
  • Connects to other computers to perform a task remotely
  • Remote access via mobile device
  • Fast connection
  • A fast internet connection is required for VNC to work smoothly
  • Initial setup is a little complex
  • Connecting to a machine with multiple connected monitors is difficult to scale
VNC Connect is a great choice when you need a lightweight and simple tool for remote connectivity. It doesn't have all the features of some other remote access tools, but for simplicity VNC Connect is a solid connectivity tool that is easy to deploy. The ability to connect to workstations from mobile devices is a great feature.
December 06, 2019

VNC Connect Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
VNC Connect is a solid remote support tool used by my staff. Since our team is small and we support many users we utilize remote support options as much as possible. We use it for remote troubleshooting, in-house and offsite and the product works reliably. We also use it during our audiovisual events to control presentation laptops. This enables us to remain out of sight and assist presenters with their presentations remotely from the back of the room.
  • Remote connections in-house work flawlessly.
  • Remote connections offsite work well - dependent on internet connections.
  • Works extremely well with assisting remote presentations - no lag time.
  • Its a pretty straight forward product - I would like to see more tools with a "wow" factor.
  • Panel colors are blah - I would like more eye-catching colors.
  • A more consistent look with all platforms - like Mac & PC.
VNC Connect works really well in-house, via a wireless and hard-wired connection. This comes in handy when we are assisting presenters in board meetings or connecting to a desktop for remote support. The product is simply reliable. We have used it for major events in large rooms with hundreds of people and had no issues. Like any remote support tool, it also depends on the network connectivity.
August 14, 2018

VNC Connect is GREAT!

Dr. Jim Bidlack | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
VNC Connect is GREAT! It is the only program on my college campus that can be used to access computers using different operating systems. VNC can be used on systems as old as Windows XP and all the way up through the most modern systems. It is fast, easy-to-use, and secure. I use it every day and it allows me to access my office computer during evenings and weekends when students need help ASAP. VNC Connect simply makes my job easier and more fun to do. Hooray for VNC Connect!
  • VNC Connect can be used with many operating systems.
  • VNC Connect is fast.
  • VNC Connect is secure.
  • VNC Connect could be faster, but still very good.
  • VNC Connect needs to be used at more college campuses.
  • VNC Connect could benefit from more TV advertisement.
VNC Connect is great for connecting to computers using different operating systems.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been users of RealVNC for over 8 years. During that time, it has allowed us to remotely connect to 1000 desktops and servers to resolve issues, install software, printers, etc., saving us many hours of driving time between sites and gives us a quicker response time to resolve issues. Without it, we would have had to hire at least one other technician. Now with VNC Connect, we can connect to desktops and servers that are not interconnected on our WAN. The software is very stable, easy to use and has many features that make remote support a snap. I also use it at home for after-hours support as well. The sales and support departments, when needed, has been exceptional. Great product with a great team behind it!
  • Allow remote connection to pc and servers that are located within our WAN. The connection is stable with fast response (no lag)
  • Allow remote connection to pc and servers that are located outside. The connection is stable with fast response (no lag)
  • It allows chat function with the user, and pasting capability from local desktop and mapped a drive to the remote system.
  • There is nothing I can think of that I really dislike about the product.
Remote support of desktops with a LAN/WAN environment. Saves valuable time going from desktop to desktop or traveling from site to site. It does run in the background and does not utilize too many system resources. It does alert the remote system that you are connecting to the system, so users know you have attached to the system remotely. It allows you to assist users with application issues, as they can see the screen while you are connected, unlike the remote desktop.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We used VNC Connect to remote access to some of our servers and workstations. It's a great tool for remote troubleshooting for my users.
  • Simple and easy to deploy and use.
  • I can have the remote users to show me their issue while I am looking at their screen remotely, just like I am sitting in front of them.
  • Simple clean interface that is very easy to pick up and learn.
  • Reliable, fast, and relatively easy to use.
  • Very fast response, it connects to the VNC clients very fast.
  • Push out client update from a central management server.
  • VNC mobile app needs improvements, it crashes all the time.
VNC Connect is a great remote support tools that I have been using for over 10 years. It works great and very easy to install and manage. I can work on my servers and workstation troubleshooting from my office desk or at home just like I am sitting in front of the physical machines.
September 27, 2017

VNC - good in its day

Steve Hooper | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Incentivized
We use VNC as the remote access tool of last resort, preferring to use either Avast/AVG's Cloudcare remote access tool or ScreenConnect (ConnectWise), which we have found to be an excellent alternative.
  • Simple to install and administer
  • Minimal end user intervention
  • Robust
  • Slow response times
  • Occasional issues with screen handling
  • Major problems with UAC (but not alone there!)
VNC is ideal where you don't want the end user to have to initiate any connection, although you will have to have either a presence on the LAN (possibly by PPTP login) or some port forwards (not recommended). It's probably best suited for internal support of a company, rather than external.
Kurt Ferguson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use RealVNC frequently. We have it installed on every single virtual desktop we have, which is approximately 600. We also have it installed on all company desktops and laptops as our primary means of doing remote support on machines while on our network. It makes remoting into both VDIs and physical machines very simple and easy. We use it every single day.
  • Fast, easy remote access - The footprint of VNC Server is very small, and so does not impose any performance or resource impact on the machines we run it on.
  • Robust console-level access - Unlike many remote support programs like LogMeIn or WebEx, VNC gives you console-level access to a machine, enabling you to do anything you can do if you are physically at the machine or logged into VMWare VSphere directly.
  • Low cost - VNC is extremely inexpensive for the level of access it offers, especially coupled with the awesome level of access it gives you.
  • File transfer - It would be nice if the software made transfer files from the viewer machine to the server machine more easily.
  • Modern UI - The UI of RealVNC is somewhat dated, so a refresh would certainly make the product look more modern.
  • Easier remote access - If it were easier to access machines with VNC Server installed when they are outside of your network without some kind of proxy/DMZ server, that would also be great.
If you need console-level access to the various machines in your enterprise, especially end-user machines, there are few better products for the job. RealVNC is robust, lightweight, and effective. If you're looking for a product that's also beautiful to look at, RealVNC may not be your kind of software. That's not really what it excels at.
Angel Swalve | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our organization uses VNC to remotely connect with our campuses and administration offices. [This] allows us to work more efficiently by providing support to end users without having to travel to each location. VNC is being used across the whole organization. VNC addresses the problem of having enough technicians and support personnel to travel to each location to provide troubleshooting assistance. Our district is too large to physically go to each location every time an employee needs assistance. VNC allows us the opportunity to provide fast and efficient service.
  • VNC works wonderfully for remote access for troubleshooting an end user's computer.
  • VNC allows seamless file transfers.
  • Can be used in the classroom to allow students to view what a teacher is doing on their computer.
  • Depending on the strength of the network, VNC does have an issue that it may run slow.
  • Some users have had concerns about security on VNC. If one end user has a virus, then it could cause a transfer, but our district has put in to place additional security procedures to prevent this issue.
  • Clipboard transfers don't always translate properly. It is better to transfer a file instead of copying and pasting between computers while using VNC.
VNC is well suited to provide remote troubleshooting to another employee. Sometimes a phone call or email description of a problem an employee is having isn't enough to allow us as technicians to provide a solution. With VNC, we can remote into that computer and see for ourselves what the issue is that is causing the employee problems. This is great to provide quick, and efficient support without having to wait for a technician to arrive at the location to put their hands on the computer. VNC is less appropriate when we have to transfer files. This works best by using the cloud to save and transfer files, then through VNC do the repairs needed on the employee's computer.
Constantine Perenne | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I haven't had a chance to use the enterprise version, but the free version is fantastic! I constantly find myself switching between RealVNC and Dameware. They both accomplish the same thing, and RealVNC is just as good as remote desktop. If you don't have any experience with this, and use something else, you should definitely give it a shot. I know there is a Chrome extension, which sounds fantastic, but I use Firefox. Overall, very happy with the software.
  • Fast remote login
  • Easy to understand the application
  • Works seamlessly
  • No audio output
  • No high end graphics option
  • Needs improvements on the mobile app
RealVNC is a great alternative for remote desktop, without configuring any Windows Firewall.
Kevin Medeiros | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
RealVNC was used by the IT department to gain access to end user's computers in order to provide remote technical support.
  • RealVNC's compatibility was fantastic. With RealVNC server running on a Windows PC you can connect to it using a number of various other clients, so you were not restricted client side to just one product.
  • RealVNC was stable and had a small memory footprint, unlike many other remote assistance programs.
  • RealVNC was very lightweight and had several options to make it work well on high latency, low throughput connections.
  • RealVNC could definitely come with native encryption built in.
  • RealVNC could use an overhaul with their UI in order to make it more user friendly.
RealVNC is a great way to connect within a LAN, but is not easy to setup or secure to access off LAN. It also does not provide native encryption which may be an issue in some environments.
May 06, 2014

RealVNC review

Stephen Hinzman | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Administer machines across the organization with remote access without having to visit each machine onsite.
  • Reliable, fast, and realtively easy to use.
  • Setup is not for the novice user as firewall and router ports need to be properly configured.
  • Security over internet is weak.
Remote access outside the internal network is less than appropriate.
Score 9 out of 10
Vetted Review
Verified User
In the past I used it to remotely connect to up to 7 workstations from a CyberCafe business.

Since this business was too far from my place it was very convenient to be able to do maintenance / tech support to these workstations from my place.

These workstations had Faronic's Deep Freeze application installed and the Deep Freeze console was in a server computer.

I remotely could connect to the Deep Freeze server console and from there do remote restarts, turn the computers off, etc.

After this I could give tech support to the customers of the CyberCafe or do routine maintenance
  • Fast response. It connects to the VNC clients very fast.
  • It shows you the remote desktop as it is. Some other applications like teamviewer add a lot of unnecessary menus, buttons, etc.
  • You can see the whole desktop screen size. Other applications restrict the desktop size by restricting the maximize button
  • Very easy to share printers. No need to add extra drivers or special software.
  • File transfer is really slooow. I only use it to transfer small files because even when having a fast internet connection (10Mbps or more) it takes a long time to transfer for example a 3MB MP3 file
  • Sometimes when I connect from a Windows 7 machine to a Windows XP one the screen gets really crazy. You start seeing the remote desktop computer moving all around the places and a sense that it's floating.
  • I have not found the root cause of this issue yet. Weird thing is that only happens randomly.
It's very well suited for CyberCafes. It saves you time and money.
Instead of being physically at the business location you can do almost everything from your place.

I believe that most large organizations won't let you use the RealVNC because of the risk when opening the ports and doing the port forwarding.
Score 10 out of 10
Vetted Review
Verified User
We have been using RealVNC Open 4.0 for over 8 years. We chose this software because the GNU General Public License allowed us to save on support costs. It is very easy to deploy, use and manage. Our Help Desk call center uses the software to remotely login to user's computer to assist user's in troubleshooting their software issues. The software package is very small, does not utilize much resources and runs very fast.
  • Help Desk remote desktop administration. Custom software installation and deployment
  • RealVNC Viewer is a very small program and can be installed easily on IT Help Desk workstations. Easy to use, no training required.
  • Easy to deploy and configure firewall ports
  • GNU Public License
  • New version are no longer available with the GNU Public License
  • RealVNC Open 4.0 lacks many features the new versions have
  • RealVNC Open 4.0 default install conflicts with Windows Remote Desktop Connection.
RealVNC Open 4.0 does not offer centralized remote access management feature. It is suitable for a small company of 200 or less
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